When What You Say, Do, and Reward Don't Match — Your Best People Notice.
Christy Pruitt-Haynes has spent 25+ years helping Fortune 500 organizations close the gap between what leadership says, what the organization actually does, and who gets rewarded. The Say-Do-Reward Framework is how she does it.
Start the Conversation
The Problem
The Misalignment Trap
I recently asked a burned-out manager: "What's your company's top priority?" She rattled off three strategic pillars from the last all-hands. Then I asked: "What did you actually work on this week?" Completely different list. Finally: "Who got promoted last quarter?" Someone who excelled at none of the above.
This is the misalignment trap — and it's costing organizations their best talent, their culture, and their strategy.
Sound familiar?
  • Companies SAY they value innovation — but REWARD people who never rock the boat
  • Leaders SAY work-life balance matters — but PROMOTE those who work weekends
  • Organizations SAY collaboration is key — but only RECOGNIZE individual achievements
The Framework
The Say-Do-Reward Framework
Three pillars. One alignment system. Built for organizations that are serious about closing the gap between intention and reality.
SAY
What We Communicate
Every leader articulates organizational goals and how each employee's work connects to them. Clarity starts at the top.
DO
What We Actually Practice
Work processes, daily decisions, and management behaviors must actively support stated priorities — not undermine them.
REWARD
Who and What We Recognize
Promotions, compensation, recognition, and hiring decisions must reflect the values and priorities leadership claims to hold.
"The goal is not to think and act alike — it's to think and act together."
— Christy Pruitt-Haynes, SPHR
When SAY, DO, and REWARD are in sync, transformation happens:
Teams make better decisions without needing constant approvals
The entire organization moves in the same direction
Burnout and confusion decrease significantly
Top talent stays, engages, and grows
Diagnostic Tool
Alignment Isn't a Feeling. It's Measurable.
The Say-Do-Reward Culture Assessment gives organizations a data-driven diagnostic across eight dimensions of organizational health. Built on the Say-Do-Reward Framework and grounded in research from Gallup, O.C. Tanner, Harvard, and SHRM, it is customized for each industry — so your results reflect the specific realities of your business, not a generic benchmark.
The 8 Dimensions of Organizational Health
1
SAY: Values and Stated Identity
Clarity of values, mission alignment, and communication consistency
2
DO: Behaviors and Leadership Actions
How leaders and managers actually behave day to day
3
REWARD: Recognition and Advancement
Who gets promoted, recognized, and compensated — and why
4
Psychological Safety
Whether employees feel safe to speak up, dissent, and take risks
5
Resources and Support
Access to tools, support structures, and what people need to do their best work
6
Communication and Collaboration
How information flows and decisions get made across the organization
7
Growth and Development
Whether employees have real paths to learn, advance, and grow within the organization
8
Industry-Specific Factors
Customized dimensions that reflect the unique dynamics of your industry — because context matters

Every assessment is customized. Dimensions 1 through 7 apply across all organizations. Dimension 8 is tailored specifically to your industry — so that every organization receives a diagnostic that reflects their actual operating environment, not a one-size-fits-all template.
Proven Results
Results That Speak for Themselves
Across Fortune 500 clients, the Say-Do-Reward Framework has delivered measurable, documented outcomes.
25%
Manager Effectiveness
Improvement through performance system redesign*
18%
Employee Engagement
Increase in engagement scores*
40%
Leadership Pipeline
Increase in pipeline strength*
60%
Vacancy Reduction
Reduction in critical role vacancy time*
35%
Faster Time-to-Fill
With improved quality of hires
*Double-digit improvements in retention and engagement across multiple Fortune 500 clients.
Services
How We Work Together
Every engagement is customized to the organization's unique challenges. Christy brings a flexible, integrated approach — combining consulting, coaching, training, and speaking — whatever combination moves the needle.
Organizational Alignment
Diagnose and fix say-do-reward gaps that create confusion and underperformance
Culture Transformation
Create inclusive, high-performance cultures where people thrive
Leadership Development
Equip leaders with neuroscience-backed skills for today's challenges
Succession Planning
Build leadership pipelines that ensure business continuity and growth
Executive Coaching
One-on-one partnerships to elevate C-suite and senior leader effectiveness
Speaking and Training
Create and deliver engaging content designed to enhance performance
About
Christy Pruitt-Haynes, SPHR
Christy Pruitt-Haynes is a strategic HR executive, TEDx speaker, and organizational consultant with more than 25 years of experience transforming how companies align leadership, culture, and performance. She has served Fortune 500 clients including Mastercard, Nike, Starbucks, Capital One, and Vanderbilt, and held senior roles at the NeuroLeadership Institute, INFINITI Americas, MTV Networks/Viacom, and the Memphis Grizzlies NBA.
Her work has been featured in Forbes, Harvard Business Review, CNN Business, Fast Company, and Business Insider. Christy holds SPHR certification and brings both the strategic rigor of a C-suite partner and the credibility of someone who has lived these challenges from the inside.
Credentials
  • SPHR Certified
  • 25+ years HR leadership
  • Former Global Head of Talent, NeuroLeadership Institute
  • TEDx Speaker
  • Featured: Forbes, HBR, CNN Business, Fast Company, Business Insider
Notable Clients
Mastercard · Nike · Starbucks · Capital One · Vanderbilt · Dollar General · Bridgestone · Buffer
Get Started
Let's Close Your Alignment Gap.
Your strategy is only as strong as the alignment behind it. Let's talk about what's getting in the way — and how to fix it.
Christy Pruitt-Haynes Consulting
Website: www.ChristyPruitt-Haynes.com | Email: Christy@ChristyPruitt-Haynes.com | Phone: (615) 212-5263
© Christy Pruitt-Haynes Consulting | Say-Do-Reward Framework™